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401(k) Participant Account Assistance Education

Setup MFA

Summary:
Our retirement plan website offers two-step verification to protect your online account. Keep reading to learn more about this security feature and how to use it.

  • Our retirement plan website offers two-step verification to protect your online account. Keep reading to learn more about this security feature and how to use it.If you have any questions or concerns, please contact us at Pension Corporation of America.
  • Two-step verification is a second login step that helps to verify your identity when you access your account online. It requires you to enter a one-time security code that has been sent to your email or mobile phone.  Two-step verification provides an extra layer of security to help protect your account against unauthorized access.  See the instructions below for more details on setting up and using two-step verification.
  • Before you get started
  • If you haven’t logged in for a while, your account credentials may have expired. If you have trouble logging in, or need help resetting your Login ID or password, please contact Pension Corporation of America.  Once you log in, you may be asked to complete an Account Setup process to fill out any missing information. This is a one-time process, and it should only take a minute or two.
  • Disconnect account aggregators
  • If you use an account aggregation service such as Mint or EveryDollar, two-step verification will block the aggregator’s attempts to get updates to your retirement account, and you may receive a security code with each attempt. Please remove your retirement account from any aggregators before proceeding.  The Download to Quicken option for important transactions will continue to work regardless of your MFA status.  PCA does support some Aggregator services such as eMoney, and will continue to add more options over time.
  • Set up two-step verification
  • The first time you log in, you will be prompted to set up two-step verification.  You can choose to receive security codes via email or text message. You can also skip two-step verification when you’re using a trusted device, such as your phone or personal computer.  After you set your preferences, we will send you a security code to confirm.
  • Log in with verification
  • After two-step verification is set up, it will become part of the login process. First, log in as usual with your Login ID and password.  Next, you will be asked to enter a security code that has been sent to your email or phone. The code can be used only once and will expire after a few minutes.
  • Note: Text messages from our system will show the short code 91821 as the sender.  Resend a security code  If you don’t receive a security code, or if you can’t access the email or phone where the code was sent, select the Need help getting code? option.  On the Resend Security Code screen, enter an email address or phone number on file with us and select Continue.  Note: To resend a code, you must enter an email address or phone number that is already on file with us
  • Trust a device
  • You can tell us to trust a device so you don’t have to enter a security code when you log in using that device.  To use this feature, choose the option Only on untrusted devices when you set up two-step verification. Then select Trust this device when you log in using a device that should be trusted, such as a personal phone or computer.  A device’s trusted status will expire if you don’t log in using that device for 90 days.
  • Change your two-step verification preferences
  • After two-step verification is set up, you can change your preferences via your profile on the benefits website.  Go to My Profile and select Two-Step Verification from the profile menu. Choose your preferred delivery method and frequency and enter your current password. Then click Continue. We will send you a security code to confirm.

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